Returns Policy

We provide a 30-day Return Policy with 25% restocking fee.

No refunds or returns on software, passkeys, and items of hygienic nature. No equipment refunds after 30 days of the purchase. 20% restocking fee policy is in effect for device returns accompanied by an RGA number and written approval prior to 30 days of original shipping date only. 25% restocking fee on BrainMaster direct products only, 35% restocking fee on BrainMaster private labeled products. No refunds for used devices. Clients who purchased through a Reseller company must follow Resellers Return Policy only. Past due invoices/warranty returns will be charged interest: 30-60 days late – 5% per annum; 61 days and over – 10% per annum of total invoice amount.